This Refund Policy outlines the conditions under which Skylite Software ("we," "us," or "our") will issue refunds for our services (the "Services").
1. Full Refunds
You will be eligible for a full refund under the following circumstances:
Project Not Started: If we have not yet begun work on your project after receiving your payment, you are entitled to a full refund.
Initial Design Disapproval: If you are not satisfied with the initial design concepts we present, and we have not begun further development based on your feedback, you can receive a full refund.
2. Partial Refunds
In some cases, we may offer partial refunds:
Project Cancellation After Work Begins: If you choose to cancel the project after work has commenced, we may offer a partial refund based on the percentage of work completed. We will calculate this based on the agreed-upon scope of work and the amount of work demonstrably finished at the time of cancellation.
3. No Refunds
We will not be obligated to offer refunds under the following conditions:
Project Completion and Acceptance: If the project is completed according to the agreed-upon scope of work and you have accepted the final deliverable, no refund will be issued.
Project Delays Caused by Client: If project delays arise due to your unresponsiveness or failure to provide necessary information or approvals in a timely manner, we will not provide a refund.
4. Refund Request Process
To request a refund, please contact us in writing within 10 days of the event triggering the refund request (e.g., project cancellation, design disapproval). You can reach us by email at support@skylitesoft.com or by phone at +918582881907
We will review your request and respond within a reasonable timeframe. If your request is approved, the refund will be processed using the original payment method within 15 business days.
5. Please Note
This Refund Policy applies solely to the web development services offered by Skylite Software. Any third-party services or products included in your project may have separate refund policies.
We reserve the right to modify this Refund Policy at any time. We will post any changes on this page.
We encourage you to review this Refund Policy carefully before engaging our services. If you have any questions, please do not hesitate to contact us.